What payment types are accepted online?
Visa, Master Card and Visa/Master Card debit as well pre-paid credit cards are all accepted.
What if I don't have a credit card to order online?
There is downloadable manual photo order forms that can be delivered with payment to the studio. You may pay by cash, cheque or money order. Manual orders will not be collected from schools.
What do I do if I make a mistake on my online order?
Once an online order has been submitted, changes cannot be made to the original order. Please call or email us directly to resolve any issues.
What if my order is incomplete or wrong?
If you you did not receive the correct order, please phone or email us directly within 14 days of receiving your order. We will look into your order and correct it for you if needed.
Can I order if I missed the order deadline?
Yes you can order online, please note: a shipping & handling fee of $6.50 is applicable and your photos will be mailed directly to your residence (there is no delivery to PO boxes).
How do I receive my Digital Downloads?
If a Digital Download is purchased, you will receive a separate email (within 24 hours of placing your order) with a secure link to your image(s)
I haven't received my photos yet?
Occasionally photos may be misplaced or classes may hand out the photos on different days, please wait a couple of days or check with the office. Check with your child’s teacher, or check there desk.
What is your Satisfaction Guarantee Policy?
Due to the custom nature of digital photography and the fact that photographs, once printed, cannot be exchanged or returned; Your Photos has a NO REFUNDS POLICY. Once a transaction has been completed (the buyer selected and paid for the photo and Your Photos has fulfilled the order and delivered the buyer the correct photograph)it is considered non-refundable. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect pose, selecting an incorrect background, cropping, not entering discount codes or any other reason. If a mistake is sent to the buyer, there are missing components or there is a quality issue with the finished product, Your Photos will send the corrected photo to the buyer free of charge.